Best Value Appliance Repairs Ltd

On time on time

Honesty and quick to identify the problem and rectify the issue. Thank you!

Extremely disappointing experience with Kingston Services. I would not recommend them at all. Our repair has been dragging on for over a month with no resolution. On the first visit, the engineer checked our tumble dryer and it happened to work briefly after my husband had already cleaned the lint build-up inside it. We were simply told that cleaning the lint was all that needed to be done, even though we had already done this ourselves before the visit. Unfortunately, the dryer stopped working again shortly afterwards. We called them back, and on the second visit we were told that a part was broken. The engineer ordered the replacement, and we were charged for it. When the replacement part arrived, we were then informed that it didn’t fit our machine. Instead of acknowledging that the wrong part had been ordered, we received an email stating that it was supposedly the correct part and questioning why the manufacturer had made a part that didn’t fit, despite it being for the correct model. This made no sense and did nothing to resolve the issue. A month now later, the repair is still unresolved. We have repeatedly been promised updates, but no one follows up. Every time we call or email, we’re simply told that someone will get back to us, yet no one ever does. The lack of communication, accountability, and timely service has been incredibly frustrating. Overall, a very poor experience that has wasted our time and money. I would not recommend Kingston Services.i’m

Fast, efficient and friendly service. I would definitely use again.

A timely visit by an experienced mechanic who explained the problem to me clearly

My engineer was a little late, but he contacted me to say when he would arrive. I felt this was very professional behaviour, as was the way he spoke to me - friendly but not over-familiar. He very quickly identified and remedied the problem with my washing machine. A very good experience with a very good firm. I shall use you again.

Leesa was great. On the ball, polite and very helpful.Thank you Leesa. Kind Regards Jsn Deane

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