I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although the... continue reading.
Consumer rights regarding white goods appliances
This is a list of all my articles related to consumer rights when dealing with white goods appliances. The articles cover a wide range of related topics including buying and repair issues so it's well worth browsing through them. The consumer advice focuses on appliances but is generally relevant to most other products and services too.
Here is an example of an appliance out of guarantee and deemed unrepairable. I received a question from someone who had bought a Zanussi fridge freezer 14 months previously. It was now 2 months out of guarantee. It had broken down. The engineer had advised that the fault was due to an internal gas leak.... continue reading.
In the UK, when buying online we have rights to cancel after receving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focusses on the right to return an appliance... continue reading.
What happens if you or someone else has signed a delivery note for delivery of a new appliance, but when it was unpacked it was found to be damaged? When signing a delivery note you are normally only confirming receipt of the appliance so this shouldn’t affect your position when complaining to the retailer. Responsibility... continue reading.
I’ve written many articles about our consumer rights under the sale of goods act. How we are fobbed off by retailers falsely claiming there’s nothing they can do once an appliance is out of guarantee. But the sale of goods act has always struck me as being quite hard on retailers. I wouldn’t be surprised... continue reading.
We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”, which is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods act... continue reading.