I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although theread the full article..
Consumer rights regarding white goods appliances
This is a list of all my articles related to consumer rights when dealing with white goods appliances. The articles cover a wide range of related topics including buying and repair issues so it's well worth browsing through them. The consumer advice focuses on appliances but is generally relevant to most other products and services too.
Here is some consumer advice if you have an appliance that is only just out of guarantee and you’ve been told it is unrepairable. In this example I received a question from someone who had bought a Zanussi fridge freezer 14 months previously. It was 2 months out of guarantee and had broken down. Theread the full article..
In the UK, when buying online we have rights to cancel after receving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focusses on the right to return an applianceread the full article..
I’ve written many articles about our consumer rights under the sale of goods act, which has been replaced by the Consumer Rights Act 2015. However, the consumer rights legislation has often struck me as being quite hard on retailers. I wouldn’t be surprised if they all feel quite hard done by. This might explain whyread the full article..
We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”, which is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods actread the full article..
Delivery companies like us to sign that we’ve received goods in good condition. But it’s often impractical to check them properly. Especially a white goods appliance that is totally wrapped up in protective packaging. No delivery driver is going to wait until we’ve taken off all the packaging and carefully inspected our new appliance, yetread the full article..