Samsung washing machines can display an error code 5E. This means the washing machine has a, “water drain error”. It’s basically timed out on empty. So it’s tried draining out the water for 10 minutes and the water level still hasn’t fallen below a specified level (or at least it thinks it hasn’t).
This error should be able to be reset by pressing the Start/Pause button. But if there is a fault, it will need fixing or the error will just return.
What can cause this error?
A washing machine not emptying the water can have various causes. So has a washing machine thinking it hasn’t drained the water when it has. It’s necessary to work out which fault is causing the 5E error.
Is the water not pumping out, and clearly still inside the drum? Or does it appear to have drained away most of the water but then stopped with the error? Did you hear the water going down the drain ok or did you hear nothing being pumped out?
To troubleshoot this problem the first thing to check is the pump filter, which could be blocked. Obviously don’t bother looking at the pump filter if the water is being pumped away. This is only likely to be relevant if you have the 5E error and you can clearly see that most of the water is stuck inside the machine. I have extensive advice on diagnosing pump faults here Washing machine won’t drain water (stuck full of water)
Another possible cause could be if there is a fault on the pressure system so that the water is being pumped out ok but the control board is not getting a signal that the water has gone. So it still thinks there is water inside which causes the error when it gets to a spin. This is more complex, but some advice is in this article – Faults on pressure system
If you can’t find anything using this advice I’d call an appliance engineer out.
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