The sale of goods act allows us to attempt to claim compensation from repairers or retailers under certain conditions, which include bad or negligent repairs, being sold faulty goods, or being sold a product which fails to last a reasonable time or eventually develops a fault which was clearly inherent. Before taking a trader orread the full article..
Articles categorised under Consumer Issues
All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.
In my experience as an engineer working on washing machines under a manufacturer’s guarantee, a substantial percentage of calls may be to faults not covered by the guarantee. The most common by far is obstructions from items (usually coins) left in pockets blocking the pump. Under these circumstances, an engineer is entitled to or evenread the full article..
Repairs are covered under the supply of services section of the sale of goods act and have to be carried out within a “reasonable time”. When free to choose our own repairer we don’t have to wait that long, we’d just go to someone else so it isn’t an issue. But with appliances under guarantee,read the full article..
Yes you can, under certain circumstances, where you can show you’ve suffered financial loss as a result. It’s up to you to decide whether to accept a fair and reasonable explanation though, these things do happen and we can’t be all suing each other for compensation each time. Most of the time it is theread the full article..
Some repair companies only give a 3 month guarantee on an appliance repair. It’s often the larger repair companies. It doesn’t show much confidence in either the repair or the parts fitted. Personally I find 3 month guarantees on repairs disingenuous. I would never use a company giving such a pathetic one. They cannot hideread the full article..
The people who made the appliance are responsible for the quality, or lack of quality. They often make design errors, or are let down themselves by the companies they pay to make individual parts. However, the consumer law puts the onus on the people who sold you the appliance. The manufacturer has no legal obligationread the full article..