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You are here: Home / Archives for Consumer Issues

Articles categorised under Consumer Issues

All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.

Updated March 21, 2019 First Published September 27, 2016

Poor distance selling compliance

Consumer rights appliances

I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although the

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Filed Under: Consumer Issues Tagged With: Consumer Rights - 3 Comments

Updated October 16, 2019 First Published July 15, 2016

Appliance just out of guarantee and unrepairable

Consumer advice

Here is some consumer advice if you have an appliance that is only just out of guarantee and you’ve been told it is unrepairable. In this example I received a question from someone who had bought a Zanussi fridge freezer 14 months previously. It was 2 months out of guarantee and had broken down. The

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Filed Under: Consumer Questions Tagged With: Common Questions, Consumer Rights - 17 Comments

Updated October 24, 2019 First Published June 27, 2014

Distance selling regulations – returning appliances

Whitegoodshelp - Free advice on UK white goods appliances

In the UK, when buying online we have rights to cancel after receving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focusses on the right to return an appliance

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Filed Under: Consumer Issues Tagged With: Consumer Rights - 14 Comments

Updated December 3, 2019 First Published April 24, 2014

Is the Consumer Rights Act 2015 too hard on retailers?

Whitegoodshelp - Free advice on UK white goods appliances

I’ve written many articles about our consumer rights under the sale of goods act, which has been replaced by the Consumer Rights Act 2015. However, the consumer rights legislation has often struck me as being quite hard on retailers. I wouldn’t be surprised if they all feel quite hard done by. This might explain why

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Filed Under: Consumer Issues Tagged With: Consumer Rights, Whitegoodshelp Comment - 13 Comments

Updated November 5, 2019 First Published March 7, 2014

Exploding door glass – who’s fault is it?

I still receive emails from people whose washing machine door glass has shattered or “exploded”, and I’ve included two photo’s recently supplied to me in this article. It’s hard to get a proper perspective on how widespread it is but I’m assuming it’s still relatively rare. But who’s fault is it when the glass shatters?

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Filed Under: Consumer Issues, Safety Tips Advice & Warnings Tagged With: Children & Pets - 2 Comments

Updated November 4, 2019 First Published February 19, 2014

Out of guarantee – even by a long time doesn’t always mean you should pay

Whitegoodshelp - Free advice on UK white goods appliances

We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”, which is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods act

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Filed Under: Consumer Issues, Getting Appliances Repaired Tagged With: Consumer Rights - 6 Comments

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This site is run entirely by myself, an engineer with 40 years experience in the white goods trade Andy Trigg

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