I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although the
... continue reading.Articles categorised under Consumer Issues
All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.
Fridge freezer 4 months out of guarantee
Here is an example of an appliance out of guarantee and deemed unrepairable. I received a question from someone who had bought a Zanussi fridge freezer 14 months previously. It was now 2 months out of guarantee. It had broken down. The engineer had advised that the fault was due to an internal gas leak.
... continue reading.Distance selling regulations – returning appliances
In the UK, when buying online we have rights to cancel after receving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focusses on the right to return an appliance
... continue reading.Signed delivery note but appliance is damaged
What happens if you or someone else has signed a delivery note for delivery of a new appliance, but when it was unpacked it was found to be damaged? When signing a delivery note you are normally only confirming receipt of the appliance so this shouldn’t affect your position when complaining to the retailer. Responsibility
... continue reading.Is the sale of goods act too hard on retailers?
I’ve written many articles about our consumer rights under the sale of goods act. How we are fobbed off by retailers falsely claiming there’s nothing they can do once an appliance is out of guarantee. But the sale of goods act has always struck me as being quite hard on retailers. I wouldn’t be surprised
... continue reading.Exploding door glass – who’s fault is it?
I still receive emails from people whose washing machine door glass has shattered or “exploded”, and I’ve included two photo’s recently supplied to me in this article. It’s hard to get a proper perspective on how widespread it is but I’m assuming it’s still relatively rare. Manufacturers are blaming users claiming they are probably overloading
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