..but I don’t think I should have to pay for a repair Guarantees are, “in addition to”, and do not affect our statutory rights. In fact there’s no law that says we even have to get a guarantee although no one would be crazy enough to try it. The guarantee we get with our washingread the full article..
Articles categorised under Consumer Issues
All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.
Looking at consumer rights related to buying a second hand washing machine or any other appliance from either a private buyer or a local trader. Buying a second hand washing machine privately (from a non trader) carries a risk. There is relatively little consumer protection. The washing machine must match their description of it though.read the full article..
This article looks at our consumer rights related to washing machines and white goods appliances that break down. Especially soon after purchase. Both the customer and retailer’s points of view are explored. Before jumping in and angrily demanding a replacement it’s best to try and look at the subject objectively. I don’t want my washingread the full article..
A look at the problem of waiting in all day for an engineer If you need to have an appliance engineer to fix your white goods appliance it can be very inconvenient. Most competitive repair companies and local engineers are very good at giving time-slot appointments these days. They try to work around our needs.read the full article..
This is a common threat when booking an appliance repair under guarantee or warranty. It’s usually even written in the instruction book. I try to view it as more of a threat that’s unlikely to be carried out or is unenforceable if challenged properly. However, many engineers will try to charge you. It’s an argumentread the full article..
I’ve just received the following consumer question about an expensive hob which has only lasted 4 years – Q: I purchased a NEFF induction hob 4 years ago for £820. Now 2 rings do not work, and the Neff engineer says that the cost of repair would be £600+ so says it is not worthread the full article..