If your washing machine is under guarantee and it breaks down because a coin got inside will you be charged? Most probably yes. In my experience as an engineer working on washing machines under a manufacturer’s guarantee a substantial percentage of calls are to faults not covered by the guarantee. The most common by farread the full article..
Articles categorised under Consumer Issues
All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.
If your appliance is under guarantee, or some kind of extended warranty, and they can’t send a repair engineer out for over a week, is that acceptable? Repairs are covered under the supply of services section of the Consumer Rights Act 2015 (formally the sale of goods act) and have to be carried out withinread the full article..
Yes you can, under certain circumstances. If you can show you’ve suffered financial loss as a result. It’s up to you to decide whether to accept a fair and reasonable explanation though, these things do happen and we can’t be all suing each other for compensation each time. Most of the time it is theread the full article..
Some appliance repair companies only give a 3 month guarantee on their repairs. It’s often the larger repair companies. Before booking a repair you should check how long they will guarantee it for. Why would you allow someone to repair your appliance if they will only guarantee it for three months? It doesn’t show muchread the full article..
The manufacturer is responsible for the quality, or lack of quality of the appliances it makes. But consumer law puts the onus on the people who sold you the appliance. The manufacturer has no legal obligation under the Sale of goods act other than to honour the guarantee that comes with it. On the faceread the full article..
Guarantees are, “in addition to”, and do not affect our statutory rights. In fact there’s no law that says we even have to get a “guarantee”, although no manufacturer is likely to try it. The guarantee we get with our washing machine is built into the price. It is not really free, and is quiteread the full article..