We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”, which is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods actread the full article..
Articles categorised under Consumer Issues
All my articles tagged with Consumer, which cover multiple issues related to white goods appliances.
Delivery companies like us to sign that we’ve received goods in good condition. It’s often impractical to check them properly, especially a highly protected white goods appliance. No delivery driver is going to wait until we’ve taken off all the packaging and carefully inspected our new appliance yet they expect us to sign to sayread the full article..
If we buy any appliance using a credit card we have extra protection which we aren’t always reminded about. Under Section 75 of the Consumer Credit Act, credit card companies are jointly responsible as long as the total amount is over £100. This means if you order something and it either doesn’t arrive or isread the full article..
Being a Which? member comes with many benefits which help make us a much more informed consumer. I’ve just read an article describing how their money telephone helpline has saved members more than £1,000,000 with its advice and guidance during their first two and a half years. Over 31,000 callers had requested consumer advice, andread the full article..
Which? have carried out a survey revealing that UK consumers may have spent an unnecessary £1.2bn last year because they were covered by consumer rights and could have claimed either compensation, free repairs or replacement goods – but didn’t. Only a part of this figure is related to white goods or repairs but clearly aread the full article..
You don’t have to register your appliance purchase or send in the guarantee card, but it makes sense to do so. We have statutory rights if an appliance breaks down, has an inherent fault, or fails to last a reasonable time. However, these rights often have to be fought for. Fortunately it’s usually easy toread the full article..