Yes you can, under certain circumstances. If you can show you’ve suffered financial loss as a result. It’s up to you to decide whether to accept a fair and reasonable explanation though, these things do happen and we can’t be all suing each other for compensation each time. Most of the time it is theread the full article..
Appliance Repairs Category
NOTE: There are many more repair related articles available in various other categories filed under a specific appliance, or consumer related articles for example
Some appliance repair companies only give a 3 month guarantee on their repairs. It’s often the larger repair companies. Before booking a repair you should check how long they will guarantee it for. Why would you allow someone to repair your appliance if they will only guarantee it for three months? It doesn’t show muchread the full article..
The manufacturer is responsible for the quality, or lack of quality of the appliances it makes. But consumer law puts the onus on the people who sold you the appliance. The manufacturer has no legal obligation under the Sale of goods act other than to honour the guarantee that comes with it. On the faceread the full article..
It’s very frustrating when faced with loads of washing to do and a faulty washing machine or a freezer full of defrosted food. It’s tempting to use anyone who can come the quickest. But don’t be too desperate. Desperate people tend to be less discerning and more likely to be targeted by cowboys. There areread the full article..
Some appliances still come with free 5 year parts guarantees. They’ve been around since the 80s and can occasionally prove useful. But unless you need an expensive part, it could cost you more than using an independent engineer, even though they would charge for parts and labour. This is how free 5 year parts guaranteesread the full article..
Consumer groups like Which? periodically carry out comparison tests on the manufacturer versus independent repair option. The reports I’ve seen have always found that independent repairers commonly give a quicker and better quality service as well as being (sometimes considerably) cheaper than the washing machine’s manufacturer. This seems to be the case generally across allread the full article..