Yes you can, under certain circumstances, where you can show you’ve suffered financial loss as a result. It’s up to you to decide whether to accept a fair and reasonable explanation though, these things do happen and we can’t be all suing each other for compensation each time. Most of the time it is the... continue reading.
Appliance Repairs Category
NOTE: There are many more repair related articles available in various other categories filed under a specific appliance, or consumer related articles for example
Some repair companies only give a 3 month guarantee on an appliance repair. It’s often the larger repair companies. It doesn’t show much confidence in either the repair or the parts fitted. Personally I find 3 month guarantees on repairs disingenuous. I would never use a company giving such a pathetic one. They cannot hide... continue reading.
The people who made the appliance are responsible for the quality, or lack of quality. They often make design errors, or are let down themselves by the companies they pay to make individual parts. However, the consumer law puts the onus on the people who sold you the appliance. The manufacturer has no legal obligation... continue reading.
It’s very frustrating when faced with loads of washing to do and a faulty washing machine or a freezer full of defrosted food. It’s tempting to use anyone who can come the quickest. But don’t be too desperate. Desperate people tend to be less discerning and more likely to be targeted by cowboys. There are... continue reading.
Some appliances still come with free 5 year parts guarantees. They’ve been around since the 80s and can occasionally prove useful, but unless you need an expensive part, it could cost you more than using an independent engineer, even though they would charge for parts and labour. This is how free 5 year parts guarantees... continue reading.
Consumer groups like Which? periodically carry out comparison tests on the manufacturer versus independent repair option. The reports I’ve seen have always found that independent repairers commonly give a quicker and better quality service as well as being (sometimes considerably) cheaper than the washing machine’s manufacturer. This seems to be the case generally across all... continue reading.