When someone advertises, “no call out charge” they usually mean they won’t charge for the time spent travelling to our house. However, that’s not much use if they charge £90 to walk through the door and look at our appliance. There are multiple ways repair companies and engineers work regarding charges, and you can get... continue reading.
All articles related to getting an appliance repaired
This is a category list of all my articles related to getting appliances repaired. The articles cover a wide range of related issues so it's well worth browsing through them. You might be surprised how interesting or useful some of them are.
Most people hate being charged for an estimate so appliance repairmen are under pressure to do it for free. It costs a lot more than you’d think to send an engineer to someone’s house and then spend time working out what’s wrong with an appliance. It’s not possible to do it free, but customers hate... continue reading.
A look at the problem of waiting in all day for an engineer Most competitive repair companies and local engineers are very good at giving time-slot appointments these days. They try to work around our needs. But some are not. If your appliance is under a guarantee, or covered by a breakdown insurance (where you... continue reading.
This is a very common threat when booking a call under guarantee. It’s usually even written in the instruction book. I view it as more of a threat that’s unlikely to be carried out or is unenforceable if challenged properly. However, many engineers will try to charge you. The main idea is to discourage people... continue reading.
I received the following question from someone having difficulty in getting the manufacturer to send an engineer to look at their faulty washing machine. My LG washing machine is not taking on enough water for a satisfactory wash, there is only a very small pool of water in the bottom of the drum. When I... continue reading.
One of the household services particularly prone to disappointment and complaint is repairs. Getting an appliance repaired quickly and at a reasonable price these days is not always possible and often completely uneconomical. I’ve been writing since 2000 on Washerhelp and Whitegoodshelp lamenting how so many appliances have become virtually throwaway products. Even so, I... continue reading.