We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”, which is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods act... continue reading.
All articles related to getting an appliance repaired
This is a category list of all my articles related to getting appliances repaired. The articles cover a wide range of related issues so it's well worth browsing through them. You might be surprised how interesting or useful some of them are.
Looking for a local tradesman? Try one trusted by Which? A great way to find a recommended reputable local appliance repairman is to use Which? Trusted Traders which is free for Which? members. It really works. As a Which? affiliate and member I’ve used it several times myself. Traders have to go through a strict... continue reading.
In my experience as an engineer working on washing machines under a manufacturer’s guarantee, a substantial percentage of calls may be to faults not covered by the guarantee. The most common by far is obstructions from items (usually coins) left in pockets blocking the pump. Under these circumstances, an engineer is entitled to or even... continue reading.
Repairs are covered under the supply of services section of the sale of goods act and have to be carried out within a “reasonable time”. When free to choose our own repairer we don’t have to wait that long, we’d just go to someone else so it isn’t an issue. But with appliances under guarantee,... continue reading.
Yes you can, under certain circumstances, where you can show you’ve suffered financial loss as a result. It’s up to you to decide whether to accept a fair and reasonable explanation though, these things do happen and we can’t be all suing each other for compensation each time. Most of the time it is the... continue reading.
Some repair companies only give a 3 month guarantee on an appliance repair. It’s often the larger repair companies. It doesn’t show much confidence in either the repair or the parts fitted. Personally I find 3 month guarantees on repairs disingenuous. I would never use a company giving such a pathetic one. They cannot hide... continue reading.