Comments on: Washing machine exploding door glass danger http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/ White goods appliances help, advice & news - plus special offers & voucher codes from the author of Washerhelp.co.uk Wed, 08 Feb 2012 15:58:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mr b hutchens http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/#comment-13271 mr b hutchens Sun, 05 Feb 2012 22:45:12 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=265#comment-13271 b.hutchens 05/02/2012 today me and my two girls were siiting in the kitchen ,when a loud pop/bang followed by the sound of falling glass happened in our utillity room ,i opened the door to find glass all over the floor and our washing machine in full spin with a great big gaping hole in the door ,i couldnt believe my eyes, i quickly turned the machine off and closed utillity door till the machine had stopped, once stopped ,opened the door to find the washing machine door completely destroyed and the nastiest of shards of glass sticking out into the machine ,sicking really to think not 2 hours before our 5 month baby daughter had been laying beneath door on her rocker trying to sooth her as the motion helps , the machine is a bosch clasixx 1200 express about 6 years of age in mint condition i'm astonished to find this is a common fault ,having googled what just happened and have found this site devoted to this problem, i am currently in the process of contacting bosch this evening ,i just cant belived this has happened to see your washing machine in full spin with a gaping hole in it and glass everywhere on the floor is frightening.... b.hutchens
05/02/2012

today me and my two girls were siiting in the kitchen ,when a loud pop/bang followed by the sound of falling glass happened in our utillity room ,i opened the door to find glass all over the floor and our washing machine in full spin with a great big gaping hole in the door ,i couldnt believe my eyes,
i quickly turned the machine off and closed utillity door till the machine had stopped,
once stopped ,opened the door to find the washing machine door completely destroyed and the nastiest of shards of glass sticking out into the machine ,sicking really to think not 2 hours before
our 5 month baby daughter had been laying beneath door on her rocker trying to sooth her as the motion helps ,
the machine is a bosch clasixx 1200 express about 6 years of age in mint condition
i’m astonished to find this is a common fault ,having googled what just happened and have found this site devoted to this problem,
i am currently in the process of contacting bosch this evening ,i just cant belived this has happened
to see your washing machine in full spin with a gaping hole in it and glass everywhere on the floor
is frightening….

]]> By: Washerhelp http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/#comment-13226 Washerhelp Thu, 02 Feb 2012 13:53:48 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=265#comment-13226 One thing to bear in mind is has the glass shattered into many small blunt pieces, or has it broken into dangerous sharp pieces? If the former it's most probably designed to do that for safety reasons (like car windscreens). The latter is a serious safety issue. One thing to bear in mind is has the glass shattered into many small blunt pieces, or has it broken into dangerous sharp pieces? If the former it’s most probably designed to do that for safety reasons (like car windscreens). The latter is a serious safety issue.

]]> By: Washerhelp http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/#comment-13215 Washerhelp Wed, 01 Feb 2012 16:43:49 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=265#comment-13215 The manufacturer's are (against assumed logic) not responsible. If they want to help (to protect their own reputation) that's great, but if not, your only address in UK consumer law is with the people you bought it from under the sale of goods act. In circumstances like these where the door glass is exploding or shattering and you are not satisfied it is safe or that they will replace it with one that is safe you can only try to argue with the retailer (or sue at the small claims court) that the washing machine has an inherent fault, or inherent design fault. Glass, does not have to break easily, and certainly shouldn't during normal use (unless washing something with large metal buckles etc.)- or especially when the appliance (as reported several times here) is not even ON. Glass can be made bullet-proof, they make floors out of glass that people stand on many hundreds of feet up in the air in tall buildings, so glass per sae is not fragile or destined to break unless manufactured weak enough to do so. The only explanation I can think of is that the quality of door glass in appliances has been reduced steadily to save money until it's reached the stage where they are no longer safe from shattering. The manufacturer’s are (against assumed logic) not responsible. If they want to help (to protect their own reputation) that’s great, but if not, your only address in UK consumer law is with the people you bought it from under the sale of goods act.

In circumstances like these where the door glass is exploding or shattering and you are not satisfied it is safe or that they will replace it with one that is safe you can only try to argue with the retailer (or sue at the small claims court) that the washing machine has an inherent fault, or inherent design fault.

Glass, does not have to break easily, and certainly shouldn’t during normal use (unless washing something with large metal buckles etc.)- or especially when the appliance (as reported several times here) is not even ON. Glass can be made bullet-proof, they make floors out of glass that people stand on many hundreds of feet up in the air in tall buildings, so glass per sae is not fragile or destined to break unless manufactured weak enough to do so. The only explanation I can think of is that the quality of door glass in appliances has been reduced steadily to save money until it’s reached the stage where they are no longer safe from shattering.

]]> By: Dave http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/#comment-13204 Dave Tue, 31 Jan 2012 14:04:43 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=265#comment-13204 My daughter had this happen also (see Dave says: August 23, 2011 at 8:56 pm) In reply to Tracy's Hoover 5 year warranty, this company and Hotpoint give out a 5 year warranty and in small print they state that this is only a free parts warranty if you deal with their service engineer. A charge of each call out is over £100 regardless how small the job. Hoover charged me this for tightening two nuts, total time 10 minutes. Hotpoint wanted similar for oven thermostat light bulb change. I did the job myself in 15 minutes but Hotpoint still charged me over £14 for bulb and standard delivery of over £6. The bulb arrived loose unwrapped in a basic envelope with general post. Rip off Britain wanted me to appear on their programme but my health doesn't allow for this. Don't pay them a penny and threaten them with small claims court telling them that once the fee is paid for court appearance, that you will be requiring a refund for ALL your costs to date before settlement whether they settle before or in court. All travel expenses and loss of work to appear should bump up their bill. They will try to get you to part with your money before caving in. The evidence on this web page alone states that they are aware of the problem and that you are not the first person to claim. Keep a record of all correspondence and receipts of additional costs (including telephone call records). My bet is that they will replace the door free rather than attend a small claims court. My daughter had this happen also (see Dave says: August 23, 2011 at 8:56 pm)
In reply to Tracy’s Hoover 5 year warranty, this company and Hotpoint give out a 5 year warranty and in small print they state that this is only a free parts warranty if you deal with their service engineer. A charge of each call out is over £100 regardless how small the job. Hoover charged me this for tightening two nuts, total time 10 minutes. Hotpoint wanted similar for oven thermostat light bulb change. I did the job myself in 15 minutes but Hotpoint still charged me over £14 for bulb and standard delivery of over £6. The bulb arrived loose unwrapped in a basic envelope with general post. Rip off Britain wanted me to appear on their programme but my health doesn’t allow for this.
Don’t pay them a penny and threaten them with small claims court telling them that once the fee is paid for court appearance, that you will be requiring a refund for ALL your costs to date before settlement whether they settle before or in court. All travel expenses and loss of work to appear should bump up their bill.
They will try to get you to part with your money before caving in.
The evidence on this web page alone states that they are aware of the problem and that you are not the first person to claim.
Keep a record of all correspondence and receipts of additional costs (including telephone call records).
My bet is that they will replace the door free rather than attend a small claims court.

]]> By: Tracy http://www.whitegoodshelp.co.uk/wordpress/washing-machine-door-glass-danger/#comment-13195 Tracy Mon, 30 Jan 2012 21:52:22 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=265#comment-13195 The glass in my Hoover washing machine door exploded sat during a hot wash cycle, glass all over kitchen floor and inside the drum. I bought the machine in April 2010. Luckily no one was in the kitchen at the time, and the wash cycle carried on regardless!! I contacted Hoover who said although it was covered by a 5yr parts warranty I'd have to pay £119 labour. Have refused to pay as this must be a major health & safety issue and desgn fault .... Planning my next move would be grateful for any advice. The glass in my Hoover washing machine door exploded sat during a hot wash cycle, glass all over kitchen floor and inside the drum. I bought the machine in April 2010. Luckily no one was in the kitchen at the time, and the wash cycle carried on regardless!! I contacted Hoover who said although it was covered by a 5yr parts warranty I’d have to pay £119 labour. Have refused to pay as this must be a major health & safety issue and desgn fault …. Planning my next move would be grateful for any advice.

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