Unfortunately Servis UK went into liquidation recently. This means all their previous after sales arrangements have broken down. At the time of writing this article there is no service network in force and many engineers still haven’t been paid for work they carried out before they went bust. If you are stuck with a Servis washing machine or any other service appliance that has broken down under warranty your only redress at the moment is to contact the people you bought it from. They should know what to do. The situation is that the seller is responsible under UK consumer law so they need to either arrange for it to be repaired, or replace it.
Related Washerhelp link: The company I bought my washing machine from has gone out of business, what are my rights?
basically if you have been ripped off by servis then get ready to be ripped off by domestic and general when you try to have your machine repaired under the 5 year parts gaurentee ( which was only reason i bought a servis machine ) using the very expensive phone numbers supplied with my machine.
Domestic and General will charge you£169.90 to repair and 1 year gaurentee on the product meaning after less than 18 months my washing machine will have cost me a total of nearly £600!!!!!!!!!
the 5 year parts gaurentee should be honoured by law and if not the directors of the parent company and all associated partners should be held financially responsible to their customers
Domestic and General are basically holding servis owners to ransom as at no point when i activated my gaurentee by registering by phone was i informed my details were only being used to try to upsell me an extended warranty and the 5 year parts gaurentee is nothing to do with the company phone number stuck to the front of the machine.
IM IN NO DOUBT THAT ALL THE LARGE RETAIL OUTLETS ARE PROBALY STILL SELLING THE SERVIS PRODUCTS TO THE UNSUSPECTING PUBLIC, PROBALY AT DISCOUNTED RATES TO THOSE WHO CAN AFFORD UNRELIABLITY THE MOST
DOMESTIC & GENERAL……. UNSYMPATHETIC CONDESENDING PATRONISING UNHELPFUL AND TAKING ADVANTAGE OF SITUATIONS BEYOND MOST PEOPLES CONTROL. NO DOUBT THEY HAVE MADE A LOT OF PROFIT ON THE BACK OF SERVIS APPLIANCES SO WOULD RECOMMEND A SOLOUTION TO THE PROBLEM.
AGREE TO HAVE D&G REPAIR AT £16.90 A MONTH GET YOUR APPLIANCE REPAIRED AND THEN CANCEL THE DIRECT DEBIT MANDATE BEFORE THEY CAN TAKE ANY PAYMENTS, THEN REFER ALL CORESPONDENCE THEY SEND YOU TO EITHER THE ADMINISTRATORS OR RETURN TO SENDER STATING 5 YEAR PARTS GAURENTEE IS YOUR PROBLEM
OR GO GO TO LOCAL SMALL SECONDHAND DOMESTIC APPLIANCE RETAILER AND ASK THE TO REPAIR IT OR FOR SAME MONEY BUY 1 FROM THEM AT LEAST THEN YOU CAN SPEAK DIRECTLY TO THIER FACE IF IT BREAKS DOWN
This is a disgusting situation and I am in the same boat.
Just who is responsible for honouring the guarantee when the garantor goes into liqidation?
It is obvious that a percentage of the sales price is used to honour this guarantee.
What recourse has the purchaser in thes circumstances.
DO GUARANTEES MEAN ANYTHING.
Is there anyone out there who can help?
John R
If you take out the extended warranty and have the machine repaired and then cancel it you are basically obtaining goods by deception also all that will happemn will be the company that repairs the machine wont be paid so its not d&g who loses but the repairer.
when both mfi and servis collapsed i lost £16500.00 and 70% of my calls so all you would do would be to cripple the small companies again as the insurers dont tend to use big companies for repairs.
The 5 years parts warranty finished when servis collapsed so its only the years warranty that the retailer has to pay for.
If the retailer sold the machine with a “free” 5 year parts warranty they may be liable for longer than the 1st year. It’s all very grey. Logically I would say it’s not the retailers fault if the manufacturer goes bust so why should they be penalised? Unfortunately the government has chosen to make retailers responsible to protect the customer (as it’s not their fault either). They haven’t bothered to protect the retailer – which I think is wrong.
Regarding the manufacturers guarantee, my Which? contact says,
I have managed to get a number for items under guarantee from MFI.
The number you need to call is ; 01912561001
Thanks for that Laura. I think that’s the telephone number for Servis appliances bought from MFI under an extended warranty.
I have a Servis Easilogic 1300 washer dryer and the board has gone. Been told that I can get a new board no problem but that the board needs to be programmed by a special lap top (apparently done at Servis). Am told that my machine, which is otherwise OK, is defunct if cannot get board programmed. Can anyone help with this, please or it’s the cost of another washing machine for us!
Lorraine. To be honest, with Servis washing machines you’d probably find it nearly as expensive to have a new board fitted than it would be to replace it. It’s one of the major problems with such budget appliances because their spare parts are often outrageously expensive.
i brought a servis washing machine with a one year cover,after the one year had past,my machine began to breakdown on several occassions,firstly i needed a new door lock,a new hinge,then months past and it was a new rubber piece around the drum,then to top it off i need a new thermistac,now i have spent to much money on this washing machine,i must have paid for it twice over,two days ago i found myself with the machine that has now died,it smokes another failure,the saddest thing about this all,is that my washing machine is only 3 years old,how very dissappointed i am ..
Jackie, you may have a claim from the retailer that the washing machine has not lasted a reasonable time and or was not of reasonable quality depending on how it’s been used. You should carefully read all this article and comments EU 2 year guarantee. Sale of Goods Act gives us 6 years to claim for faulty appliances
yes it is very unfair on any consumer when they get no redress from retailers
Does anyone know where i can get or download an instruction manual for a servis 700kg 1500AA washing machine?, Tried local dealers no joy.
Mally: At the best of times it can be difficult to get hold of washing machine instruction manuals. As I’ve said many times it’s because there is no profit in them. They are only of use to the select few people who bought that specific model and of course everyone who bought the model already has one. The few that either buy one second hand, or lose them and decide they want to replace it just don’t represent any business opportunity.
Therefore washing machine instruction manuals are generally only stocked by the manufacturers themselves as a service to their customers. It’s possible some spares company’s will order one for you but as I say there’s not really any money in it for them.
Most good manufacturers provide downloadable instruction manuals on their websites and I link to many of the more common ones on my washing machine instruction manual page – Washing machine instruction books and user manuals
Unfortunately with servis UK going bust their website has gone. Therefore I do not know of any place where you could get one.
I read this with interest as I have a M6804W with a recurring fault (LCD display failing, which apparently is very common with this model). It was repaired within the 12 months, and 2 years later, has failed again. (The washing machine is 3.5 years old).
I’m a single woman and my machine really doesn’t get a lot of use.
It was bought from bargaincrazy.com and, as it seems to be a fault with the machine, I’m wondering if there’s any comeback..or if I should admit defeat and buy a new washer.
Domestic And General were no help at all (they answered the phone as “Servis” yet said they had no responsibility for Servis appliances, only to peddle their own domestic appliance Direct Debit!!!).
Any advice, please? I’d really appreciate it.
MALLY, I know its been a while since you asked about the manual but i have only just read this thread. if you are still wanting the manual contact me on steve_t_davis@hotmail.com and i will scan mine and email it to you.
Servis UK is set to make yet another come back. This brand has gone bust and returned 2 or 3 times to my knowledge. You’d think the brand would be irrevocably tarnished by now.
As the brands name has been bought by a totally unconnected company there will be no liabilities for anything that happened under the last Servis UK venture.
what you do when you forget where you purchased your servis washing from and not sure if you have a exteneded warranty out on it ???
Williamina Duncan You would need to contact Domestic & General to see if they have anything on record for your address.