Comments on: Repaircare http://www.whitegoodshelp.co.uk/wordpress/repaircare/ White goods appliance help, advice, commentary and news plus special offer notifications Thu, 02 Sep 2010 11:14:46 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: RPPJT http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-3/#comment-8475 RPPJT Thu, 02 Sep 2010 09:37:46 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=1155#comment-8475 This company is quite possibily the worst I have dealt with, behind BT! My fridge section of my fridge/freezer stoped working end of MAY 2010 it is now the begginning of SEPTEMBER 2010 and it is still not working. The initial booking had the 'trianed' electirition say the freezer just needd to be defrosted, for my £108 fee I felt a bit ripped off so kindly they re-paid to excess so it cost me £40 call out. But a few days after de-frosting my freezer the same fualt occured. I phoned to re-book and was told it would cost me £108! Ummm just payed that..so after a maon they refunded the last lot and took the whole lot out of my bank again.... The engineer arrived 2 weeks later, fitted a part the next day the fridge was not working again, booked in a re-book. On the day the engineer turned up with a wrong part! So had to re-order another one which took a further 2 weeks before I had to phone to find out if it had turned up to be told the engineer had been on holiday. One week later the engineer turned up again at 4.30 in the afternoon after being told they would be here between 9-12 i the morning, fitted a part, 2 days later..broken fridge. Bearing in mind I have a five year old who wants her cereal each morning with no way of keeping milk safe and cold. E-mailed repair care to complain and was told I am lucky as thay will offer me the call-out charge refunded as compensation. But not until the fridge is fixed. Booked in another re-book, for today between 9-12. 10 days after the re-book e-mail. Phone call this morning after booked yet another day off work to say they are'nt coming out, after a confirmation text recieved yesterday saying they were. According to the appliance engineer comapny re-apir care should have told me! SO 3 months later I have yet to have aworking fridge and 4 days off work, numerous phonecalls. This company is quite possibily the worst I have dealt with, behind BT!
My fridge section of my fridge/freezer stoped working end of MAY 2010 it is now the begginning of SEPTEMBER 2010 and it is still not working.
The initial booking had the ‘trianed’ electirition say the freezer just needd to be defrosted, for my £108 fee I felt a bit ripped off so kindly they re-paid to excess so it cost me £40 call out. But a few days after de-frosting my freezer the same fualt occured. I phoned to re-book and was told it would cost me £108! Ummm just payed that..so after a maon they refunded the last lot and took the whole lot out of my bank again….
The engineer arrived 2 weeks later, fitted a part the next day the fridge was not working again, booked in a re-book. On the day the engineer turned up with a wrong part! So had to re-order another one which took a further 2 weeks before I had to phone to find out if it had turned up to be told the engineer had been on holiday. One week later the engineer turned up again at 4.30 in the afternoon after being told they would be here between 9-12 i the morning, fitted a part, 2 days later..broken fridge. Bearing in mind I have a five year old who wants her cereal each morning with no way of keeping milk safe and cold. E-mailed repair care to complain and was told I am lucky as thay will offer me the call-out charge refunded as compensation. But not until the fridge is fixed. Booked in another re-book, for today between 9-12. 10 days after the re-book e-mail. Phone call this morning after booked yet another day off work to say they are’nt coming out, after a confirmation text recieved yesterday saying they were. According to the appliance engineer comapny re-apir care should have told me! SO 3 months later I have yet to have aworking fridge and 4 days off work, numerous phonecalls.

]]> By: Alex K http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-3/#comment-8265 Alex K Sat, 24 Jul 2010 06:18:48 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=1155#comment-8265 I used Repaircare after both right hand side hobs on my 6 year old De Dietrich induction cooker failed in April 2010. The all in charge was £165 and I went into it eyes open and more than half expecting that I would be told that it was 'uneconomical to repair' and be left to pay the £45 call out fee. After a first visit by a service guy and his apprentice, I was told that two circuit boards would need to be ordered. By then I was pretty certain that I would be shopping for a new hob before long. To my complete surprise, I had a call within ten days to book a follow up appointment and the circuit boards were fitted. The hob is now back to normal and I am embarrassed at how cynical I had been. A thumbs up for Repaircare from me. I used Repaircare after both right hand side hobs on my 6 year old De Dietrich induction cooker failed in April 2010. The all in charge was £165 and I went into it eyes open and more than half expecting that I would be told that it was ‘uneconomical to repair’ and be left to pay the £45 call out fee. After a first visit by a service guy and his apprentice, I was told that two circuit boards would need to be ordered. By then I was pretty certain that I would be shopping for a new hob before long. To my complete surprise, I had a call within ten days to book a follow up appointment and the circuit boards were fitted. The hob is now back to normal and I am embarrassed at how cynical I had been. A thumbs up for Repaircare from me.

]]> By: Washerhelp http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-3/#comment-8138 Washerhelp Fri, 02 Jul 2010 14:05:56 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=1155#comment-8138 Many thanks for your update John. It's clearly the place to try first if you have any unresolved complaints and this shows it can work. Until an unresolved complaint's been taken to the escalations department no one can really say they've exhausted all avenues and need to complain elsewhere. It's a shame anyone should have to complain to escalations in the first place, but it's nice to see a resolved issue. Many thanks for your update John. It’s clearly the place to try first if you have any unresolved complaints and this shows it can work. Until an unresolved complaint’s been taken to the escalations department no one can really say they’ve exhausted all avenues and need to complain elsewhere. It’s a shame anyone should have to complain to escalations in the first place, but it’s nice to see a resolved issue.

]]> By: John http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-3/#comment-8136 John Thu, 01 Jul 2010 20:03:37 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=1155#comment-8136 After emailing escalations@repaircare.net my case was investigated and finally passed to Richard Lawson who phoned me tonight. I received a sincere full apology along with an offer of a full refund and compensation towards purchasing a replacement dishwasher. I have accepted this offer to resolve the matter. The majority of my experience with repaircare was not great but credit to them in the end for resolving the matter in the way any professional outfit should. Thank you for the feedback and advice from this website and good luck to all others who are trying to also resolve issues. After emailing escalations@repaircare.net my case was investigated and finally passed to Richard Lawson who phoned me tonight. I received a sincere full apology along with an offer of a full refund and compensation towards purchasing a replacement dishwasher. I have accepted this offer to resolve the matter.
The majority of my experience with repaircare was not great but credit to them in the end for resolving the matter in the way any professional outfit should.
Thank you for the feedback and advice from this website and
good luck to all others who are trying to also resolve issues.

]]> By: Dan http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-3/#comment-8130 Dan Thu, 01 Jul 2010 07:01:36 +0000 http://www.whitegoodshelp.co.uk/wordpress/?p=1155#comment-8130 I had trouble with this outfit. Sorted after going down the legal route. Ernie. Can I suggest you contact DASA the Domestic Appliance Service Association. According to their website, RDA are members, and so it seems are Repaircare. Might be an idea if DASA took this up, as the trade is being damaged by 2 members of the very association that is supposed to protect everyone. DASA according to thier website has a repairers code of practice, and if both parties are members, perhaps DASA needs to discipline them. http://www.dasa.org.uk/ I had trouble with this outfit. Sorted after going down the legal route.

Ernie. Can I suggest you contact DASA the Domestic Appliance Service Association. According to their website, RDA are members, and so it seems are Repaircare.

Might be an idea if DASA took this up, as the trade is being damaged by 2 members of the very association that is supposed to protect everyone. DASA according to thier website has a repairers code of practice, and if both parties are members, perhaps DASA needs to discipline them. http://www.dasa.org.uk/

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