John Lewis – the best?
One of my favourite affiliates is John Lewis. Over the last year I’ve bought my vacuum cleaner (a Sebo upright), my PVR hard drive recorder (a Humax) and my dishwasher (A Siemens) from them. (All these products were Which? best buys by the way – I wouldn’t like to buy any expensive item now without consulting Which? Online). In a run of bad luck combined with moving house I’ve also just ordered a new kettle and a Tumble Dryer (another Which? Best Buy) today from the John Lewis web site.
As I’ve matured I’ve realised the importance of high quality service to me, and I seek to have as little stress related to purchasing as possible – especially if things go wrong. John Lewis stand out above most other retailers in that their focus is as much on customer service and satisfaction as in the good old days a long time ago. They may not be obsessed with dangling “special offers” to draw customers in but they still maintain their never knowingly undersold price promise and treat you with more respect than any other retailer I’ve dealt with. Even the delivery man called me “sir”, which was said sincerely – not sarcastically.
Awards
Over the last year I’ve read about John Lewis being awarded the Best Retailer in customer satisfaction surveys at Which? Then Waitrose was awarded Best Buy at Which? for its broadband service (which I now subscribe to) and I’ve just read that John Lewis/Waitrose have also been named Best for customer satisfaction for their credit cards in a Which? Money survey.
John Lewis white goods and laundry room section
Which? Reviews of 194 washing machines including 25 of the top performing Best Buys (30 day online trial available)
Buy washing machines – retailer reviews (Reviews and links to special offers on many retailers including John Lewis on Washerhelp.co.uk)
John Lewis perfect?
No company is perfect. This article is reporting that John Lewis have won awards and been voted best retailer. They have an unrivalled reputation for customer service but no company is likely to never have a single dissatisfied customer or never have anything go wrong. If you have had a bad experience with them it does not mean the awards are wrong or that John Lewis are not Britain’s favourite retailer.
Retailer reviews on Washerhelp.co.uk
Written By - Washerhelp on November 28th, 2007 with
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