Comments on: Indesit Moon washing machine

By: Washerhelp

Washerhelp — Fri, 11 Nov 2011 11:50:25 +0000

That’s good news Margaret, thanks for the update. The manufacturer’s can easily sort these issues out, and it is very much in their interests to do so. They often don’t though, which is when you have to resort to the Sale of Goods Act, which puts the responsibility entirely (and somewhat unfairly) on the retailer.

By: Margaret

Margaret — Wed, 09 Nov 2011 18:27:06 +0000

Thanks for the response and link Washerhelp – however I have an interesting update to report – following my rant above I then contacted the Indesit UK service desk and I have to say they have been brilliant. I’ve found them responsive and diligent and cannot fault their customer service, in fact a great result all round!
M

By: Washerhelp

Washerhelp — Wed, 09 Nov 2011 15:26:41 +0000

Margaret: Sorry I missed your comment until now. The The only people you can pursue a claim against are the people you bought it from claiming it isn't fit for its purpose ( Sale of Goods Act )

By: Margaret

Margaret — Wed, 05 Oct 2011 20:21:05 +0000

Function compromised by design?
Fascinating. Sat down to do a quick google to identify the quickest route to the Indesit Complaints Desk, and here you all are…
Grimy smelly machine, perhaps 3/4 years old. The 30 degree cycle just makes things damp and leaves great undissolved puddles of powder, gel or liquid languishing in my clothes. The forty degrees cycle washes adequately; if you run the cycle twice and fill the drum only a third. The 60 degrees wash doesn’t cease until you hit the breaker. (I went out for ten hours, came back and it was still churning away, helloooo electricity bill) The door lip and fascia are rusting badly. Big swathes of rust. I’ve not bothered to pursue it as…well, to be frank I’ve never bought a washing machine before so I just assumed they were all rubbish. I thought it was industry standard. Pay £300, get ripped off and annoyed, thats life? Hmm..

Single-something female, I use The Moon perhaps three times a week for a light load (I can only wear so many socks – most everything else is dry-cleaned) I bought it because it looked great, was a good price, was energy friendly, and because I don’t need a big capacity machine with big jets. However I DO need something that washes my clothes.
It doesn’t look good because of the rust and grime, it’s not a good price because it doesn’t do it’s advertised job, and it is not energy efficient because I have started to run cycles twice to get my clothes clean. Not much point buying a washing liquid that claims to do a great job at 15 degrees when I have to run everything at 40 degrees for 70 minutes TWICE, just to get that ‘just washed’ feeling.

Would love to know if I have a case and whom I should address it to. In my own business, if someone paid £300 for a service from me and I didn’t deliver, I would end up in court. Washing machines are ugly and utilitarian..but in my mother’s house, they at least worked. Is this the price I have to pay for being a trendy thirty-something? A great looking machine that compliments my modern kitchen perfectly but utterly fails to do the job it was sold for. What happened to form following function? Is this function compromised by design? M

By: mary connolly

mary connolly — Sat, 20 Aug 2011 08:34:46 +0000

Update on my previous post: Did some research on the internet and got the email address for Indesit’s Chief Executive in Italy. Indesit Customer Services called and now doing replacement seal and cleaner free of charge. I said I would try this but if it doesn’t resolve the problem will be back on to them.