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WorldPay secure card processing

White Goods Help takes security very seriously, which is why after much research, I chose to use online credit card processing facilities provided by WorldPay. Before allowing me to open an account with them, WorldPay carried out several thorough checks, and they insist on strict trading criteria. This includes ensuring that this page is available to White Goods Help customers.

WorldPay are Europe's leading payment service provider and they process for companies such as John Lewis, Disney, Sage and Vodafone. WorldPay have impeccable fraud prevention capabilities and as such are master merchants for Visa and MasterCard.

WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. The WorldPay network uses 2048-bit encryption, with full 128-bit encryption between the browser and the WorldPay network. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.

The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. The WorldPay servers are certified by Thawte, a public Certificate Authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements. The WorldPay servers meet and exceed these requirements.

Safe

It is now known that Internet transactions through systems such as WorldPay's are inherently more secure than other methods of making purchases in 'cardholder not present' situations such as telesales, or when giving a card to a waiter in a restaurant.

Your online purchase with White Goods Help will take place in real time, and I will never see your credit card details. You can have confidence that these online purchasing facilities are secure and safe to use.

Returns & Refunds

Damaged Goods

Goods received must be inspected upon receipt and any claims for damaged goods while in transit must be made as soon as possible after receiving delivery (within 5 days).

Legal compliance

White Goods Help's returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for canceling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.

Returns address

Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email me at Returns or write to me at 43 Fernleigh Drive, Brinsworth, Rotherham, South Yorkshire, S60 5PE. Please tell me your name and address. If your order was made from this website, please tell me the WorldPay transaction ID.

Refunds due to cancellation

Should you cancel your purchase with this 7 day 'cooling off' period, I will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period although postage must be paid for.

Please note however, that parts can only be returned if unopened, genuinely faulty or incorrectly supplied by White Goods Help. The nature of DIY repairs is such that any misdiagnosis of the parts required is at your own risk. This policy is standard when any DIY spare parts are supplied to people not in the trade.

Privacy Policy

Privacy & Disclosure

I very much respect your right to privacy. None of your information will ever be passed on to other parties, and this includes e-mail addresses.

Data Collection

I do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.

Cookies

Cookies are small pieces of text information created by website's and stored on your computer. The shopping cart system uses cookies to help maintain your shopping cart while you browse the site. Use of cookies with the shopping cart is not compulsory, but I cannot guarantee that the shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.

Protection

I will not retain any details that you provide. Unless you specifically request me to, I will not contact you unless I need to do so in relation to our dealings with each other.

Credit & Debit Card Payments

To ensure absolute security and privacy, I entrust credit card transactions to WorldPay, one of the worlds leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by me following the transaction.