About Whitegoodshelp

White Goods Help is a containing site incorporating - Washerhelp | Dryerhelp | Dishwasherhelp. Each site's "About" and "Contact" pages come to Whitegoodshelp. If you came from one of the above sites please use your back button to return to the site you came from.

Whitegoodshelp hierarchy -

Whitegoodshelp (Main containing site) - Whitegoodshelp Blog (Blog covering all white goods)
- Washerhelp (Washing machines) - Washerhelp Forum (Washing machines forum)
- Dryerhelp (Tumble dyers)
- Dishwasherhelp (Dishwashers)

About Me

My name is Andy(ART)Trigg. I've spent 30 years in the white goods trade but I started early so I'm still young :-) I believe you usually get what you pay for and when you buy cheap you often buy twice - but it's not always that simple and there are plenty of examples of exceptions to these rules, which I hope to highlight.

I’m giving away free help and advice. In return I gamble that relevant adverts will be used by my readers. It's the same principle as free newspapers. I’m also writing in a non-technical and hopefully entertaining way about white goods in the UK including product reviews. I strive to be balanced and fair at all times and I believe in being fair and honest even if it means apparently losing out in some way. The challenge of proving to any (understandable) skeptics that my advice remains unbiased, honest and sincere is motivating.

My personal Blog contains some of my creative work and more lateral thoughts. I also share some of the good things I've discovered on the Internet over the years. Hopefully you might find some interesting, funny and useful stuff there. I'd really appreciate some feedback on anything - especially my music - Snappy Name

My white goods experience

I've gained experience of most aspects of white goods during my 30 years in the trade - especially repairing washing machines. I was apprentice trained in a workshop by a large Hoover agent (Wigfalls), out on the road aged 19, and self employed at 22. I've worked as a manufacturer's service engineer, an authorised repair dealer's service engineer, as a self employed sole trader, and as a partner in an independent company selling spare parts, washing machines and carrying out repairs.

I've traded as an authorised Hoover sales dealer selling and delivering new (and reconditioned) Hoover washing machines. I was also an authorised Asko washing machine sales and repair dealer. I've worked in a call centre taking calls from the public, and for one of the major multiple retailers, first as an engineer, and then as part of the team working out the repair runs for up to 14 white goods engineers.

Over these years I've learned my trade from many different angles, and I've had much experience as a consumer too.

Do you disagree with anything on White Goods Help?

I take the responsibility of giving advice extremely seriously. It must always be balanced and fair. While inevitably some may disagree with some of my opinions if you feel strongly about anything said on White Goods Help please Contact me and give me the chance to consider your point or add a comment to any relevant Blog article.

Trading & privacy policy

White Goods Help doesn't sell anything. I used to supply a few spare parts personally though so I wrote a White Goods Help's trading policy which I've not taken down.

Press / Researchers

Achievements so far

My white goods sites had 3 million page views last year and are currently getting over 120,000 visits each month
Washerhelp.co.uk was featured as Website of the day on BBC Humberside website
Opinion on washing machine issues sought by live telephone interview by BBC local radio (Nov 2006, Jan 2007, & Jan 2008)
Quoted and recommended in The Guardian - Consumer Champion section (Nov 2005) and the Space Solves column (Apr 28 2007)
Quoted and recommended by Times journalist Anna Shepard in the Saturday Times (Sept 2006)
Mentioned in The Sheffield Star (consumer action page)
Recommended in The Independent (Will Anderson’s column Nov 2006)
Quoted and recommended in a washing machine feature by Channel 4’s Grand designs magazine (Feb. 2006)
Quoted and recommended in a washing machine feature in the In Your Home magazine (Nov 2006)
Personally recommended by Martin Lewis (TV’s money saving expert) on his website, and on one of his weekly newsletters, as well as by individual members of his forums
Consulted by a researcher for Channel 5’s The Gadget Show about a feature on washing machines (Dec 2008)
Used as research for a home laundry chapter and credited in Ms Harris’s Book of Green household management (Jan 2009)
Washerhelp.co.uk was used as an external reference site on Wikipedia.org/wiki/Washing_machine entry for years (although it's disappeared now for some reason). My Whitegoodshelp Blog is currently sited in the main body as a citation reference though
Received 5 Stars - “highly recommended” in Web Active magazine review (issue 39 - 2004)
Reviewed several times on Dooyoo.co.uk (reviews by the public)

Contact me

Why did I create Whitegoodshelp?

The repair trade had been in slow decline for at least 20 years and the majority of washing machines had become too expensive to repair compared to the price of a new one. Most people I knew in the trade had either gone bust, just given up and got out, or were hanging on until retirement with their fingernails. As an old fashioned washing machine specialist it became impossible to earn a living specialising exclusively in just one or two makes as I had always done.

Not wanting my experience to be wasted, and always having done creative hobbies such as writing music, stories, poems, designing board games, video & photography I taught myself web design. Heeding advice to use a subject about which you know very well I decided to create the best washing machine site that I could, and to help as many people as possible. After a few years Washerhelp became one of the most prominent UK washing machine sites on the Internet.

For the first several years I ran Washerhelp as a hobby. Whitegoodshelp is here to help the consumer research white goods and make more informed decisions without directly trying to sell anything.

Read reviews about Washerhelp Washerhelp reviews on Dooyoo
What people are saying about Washerhelp

Adverts on White Goods Help

When I first started creating the original site Washerhelp, making any money from it or putting up any adverts never crossed my mind. I can honestly say it was a labour of love, and all I wanted to do was create the best washing machine help site on the Internet. I initially had aspirations to become a web designer so Washerhelp was my test project.

I decided I didn't fancy web design after all but carried on building Washerhelp as I became proud of the resource I'd created and enjoyed helping people and receiving their thanks and feedback by email. Eventually it became popular enough to make placing related ads a good idea to help finance it's continued existence. I eventually also realised that as long as affiliates are chosen carefully, and if the benefits to users gets priority over crude commercialism, then affiliate links and adverts could actually add to the resource that I was trying to create. It also enables me to keep running the sites and I now work on them full time.

Please note that no affiliate link will ever cost a user more money than they would have otherwise paid if they'd gone directly to the site themselves.

Why do I have adverts selling white goods, but also give free help to fix them?

My sites exist to give as much free information and help to people as possible. I'm not about selling anything but if a visitor can't get their appliance fixed, or they have come here because they want to buy a new washing machine then the sites also provide good links to help that happen and this helps keep the sites running.

I'm open about affiliate links (which are used sparingly) particularly if I give a direct recommendation. I’ve no wish to disguise adverts as apparently free advice. My policy is to only recommend products that I would recommend anyway - regardless of whether I have the ability to use an affiliate link or not.

I work on the principle that as long as I keep writing useful articles that peope can trust, all I need to do is allow some relivant ads or affiliate links and I should be sucessful enough to keep running. I believe if my sites start to look like they are only trying to sell products or services they will lose credibility and start to die. I enjoy the challenge of keeping the balance.